Remote Support Terms & Conditions

If we are unable to resolve your technical issue, there will be no charge for the session. LLC is not liable for any consequential damages and it is the client’s responsibility to backup all applications and data prior to the session.

Please be sure to close any personal or confidential information on your screen, as the technician will be viewing your desktop.

By using our Remote Support Session Service you understand that:

  • All remote service and software is provided at the customer’s sole risk.
  • You are responsible for the backup of your data and applications.
  • LLC is not liable for consequential damages of any kind.
  • LLC will not disclose passwords or IDs to any undisclosed 3rd party.

The ability for LLC to remotely access your computer significantly enhances our ability to resolve your technical problem quickly. You understand that, by requesting such assistance, you are providing LLC technical support personnel with access to and control of your computer. You affirm and authorize that you have ownership and permission to grant remote access to any computers requested for service.

In doing so, you could be providing LLC technical support personnel with access to files that reside on your computer therefore, you accept responsibility for any changes made to the desktop content or system settings. LLC does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the remote access software or system performance. LLC recommends that, for your security and privacy, you exit any open applications that contain personal or confidential information before initiating a remote support session with the LLC representative.

By accepting these terms and conditions, you acknowledge that remote intervention may in some cases result in data loss and/or software corruption on your computer therefore LLC explicitly recommends that you back up the data from your computer before accepting remote technical support. If you do not back up your data, you run the possibility of irretrievable loss of such data and LLC will not be liable for any data or extra costs incurred from 3rd parties, however caused.

When you have agreed to use our remote service, you will need to initiate a secure connection with one of our support engineers.

In order to create this connection, you will download the software from a link that is emailed to you or the software will already have been installed at your consent.

After use, the software installed will be uninstalled automatically and deleted with no further intervention from the user.

Service Areas

  • New York City

  • Los Angeles

  • Chicago

  • Houston

  • Phoenix

  • Philadelphia

  • San Antonio

  • San Diego

  • Dallas

  • San Jose

  • Austin

  • Jacksonville

  • Fort Worth

  • Columbus

  • Charlotte

  • San Francisco

  • Indianapolis

  • Seattle

  • Denver

  • Washington

  • Boston

  • El Paso

  • Nashville

  • Detroit

  • Oklahoma City

  • Portland

  • Las Vegas

  • Memphis

  • Louisville

  • Baltimore

  • Milwaukee

  • Albuquerque

  • Tucson

  • Fresno

  • Mesa

  • Sacramento

  • Atlanta

  • Kansas City

  • Colorado Springs

  • Omaha

  • Raleigh

  • Miami

  • Long Beach

  • Oakland

  • Minneapolis